Feedback & Analytics System
Feedbackly
Aggregator reviews tell you what the public sees, not what's actually happening inside each outlet. Feedbackly collects direct guest feedback per location and rolls it into reporting leadership can use to compare outlets, spot problems early, and hold franchise partners accountable.
The problem
By the time you read the review, the guest is already gone
A public 1-star review is the last stage of a problem that could have been caught weeks earlier if anyone inside the business had a structured way to hear it. Aggregator reviews are self-selected, public, and averaged across the whole brand, so one struggling outlet quietly drags down the average while leadership has no way to isolate which location is actually the problem.
Direct
feedback, not just public reviews
Guests can tell you what happened while you can still fix it, not after they've already posted.
Early
warning before it becomes a review
A repeat complaint at one outlet shows up in your reports first, not in a 1-star review.
Per-outlet
sentiment, not brand-wide average
Every response is tied to a specific location, so one strong outlet can't mask a struggling one.
How it works
The flow
Feedback capture
Guests are prompted for feedback at the right moment, in-store or post-visit.
Outlet-level tagging
Every response is tied to a specific outlet, not averaged across the whole brand.
Trend reporting
Leadership sees sentiment trends per outlet, per region, and across the full network.
Action tracking
Recurring issues at a specific outlet surface early, before they become aggregator reviews.
Best for
Franchise groups who need to compare guest experience across outlets, not just read Zomato and Google reviews.
Features
Feedback collection built for multi-outlet chains
Per-outlet sentiment and trend reporting
Multi-tenant, so any outlet can be added
Reporting leadership can actually use for outlet reviews
Simple pricing
₹2,500/month
GST included, for 1 outlet. Scales per outlet as you grow.
Opt in on its own, pay for just Feedbackly, cancel anytime.
Questions
Frequently asked
Aggregator reviews are self-selected and public. This captures direct feedback per outlet and gives leadership a structured way to compare locations.
Ask about Feedbackly