Franchise Complaint Tracking System
Resolve
In most franchise networks, a complaint about a specific outlet gets raised in a phone call or a WhatsApp group and then disappears. Resolve gives every complaint a record, an owner, and a resolution status, visible to both the franchisor and the franchisee responsible for fixing it.
The problem
A complaint that disappears into a chat thread never gets fixed
A guest complains, someone forwards it to a WhatsApp group, and then it's gone, no owner, no deadline, no record. Multiply that across dozens of franchise partners and the franchisor has zero visibility into which outlets have a real, repeating problem versus a one-off bad day, until it's already cost the brand a public review or a franchisee relationship.
100%
of complaints logged with an owner and status
Every complaint gets a record from the moment it's raised, replacing ad hoc phone calls and chat threads.
Visible
deadline for every complaint
Franchisor and franchisee both see the same status, not just a promise made over the phone.
Pattern
reporting across every outlet
See which outlets get repeat complaints instead of hearing about it after a bad review.
How it works
The flow
Complaint logged
A complaint against a specific outlet is recorded with full context, not lost in a chat thread.
Routed to the right owner
The responsible franchisee or outlet manager is notified and accountable for resolution.
Resolution tracked
Status is visible to the franchisor throughout, not just reported after the fact.
Pattern reporting
Leadership can see which outlets generate repeat complaints, and act on it.
Best for
Franchise operators who currently track complaints through calls, messages, or nothing at all.
Features
Store-level complaint logging
Resolution tracking visible to franchisor and franchisee
Built for franchise accountability, not a generic support ticket tool
Simple pricing
₹2,500/month
GST included, for 1 outlet. Scales per outlet as you grow.
Opt in on its own, pay for just Resolve, cancel anytime.
Questions
Frequently asked
Yes. That visibility is the core of the product, complaints don't stay siloed with the franchisee.
Ask about Resolve